A Launceston food delivery driver who admitted he sometimes failed to deliver orders to the correct location has lost his bid to be reinstated on the Uber Eats platform.
Waqar Ahmad Dar was removed from the app in September 2025 after his customer satisfaction ratings consistently fell below the required 85% minimum.
In a recently published decision, the Fair Work Commission dismissed his unfair deactivation claim, finding Uber had followed the proper process.
The commission heard Dar’s ratings sat between 64 and 76% over several months – well below the 92% average for other Launceston drivers.
Under cross-examination, Dar acknowledged he sometimes failed to deliver food to the exact location requested, saying darkness and uncertainty about addresses contributed to the issue.
He also blamed slow merchants and his unfamiliarity with shorter routes for some of his poor ratings.
Dar argued the deactivation process was unfair, saying he expected a follow-up phone call after responding to his preliminary deactivation notice.
However, he conceded he never actually requested a call and had simply assumed one would occur automatically.
He also told the commission he had been suffering from anxiety but had never disclosed his medical condition to Uber.
Commissioner Leyla Yilmaz found Uber had complied with the Digital Labour Platform Deactivation Code, noting the company issued warnings in April and May 2025, offered education modules and gave Dar multiple opportunities to improve.
The commission also heard a human representative reviewed Dar’s case before the final decision was made.
Commissioner Yilmaz said the requirement for drivers to meet a minimum customer rating constituted a valid reason for deactivation under the code.
Uber’s senior industrial relations manager Emilee Fairlie gave evidence that the 85% threshold was reasonable and said Dar’s low ratings posed a risk to customer orders and the business.
