Tasmanians caught up in a recent Latitude data breach are now entitled to receive a free replacement driver’s license or personal information card.
This comes after the non-bank lender confirmed that the data of around 330,000 customers has been stolen, including driver’s licenses, passports and Medicare numbers.
Minister for Infrastructure and Transport, Michael Ferguson, announced the waiver of the $11.49 replacement fee as an important identity protection measure.
Replacement licenses will be processed as a priority, with the cancelled license number no longer validating through the national document verification service.
“We already have the systems in place to immediately replace license numbers and issue new licenses on notification of fraud or compromise of the license details, and we are making it free for those affected by the Latitude breach,” Minister Ferguson said.
“We currently expect that several thousand Tasmanian licenses may potentially be affected, however, we are working to determine a more definitive number.”
To access the free replacement license, customers will need to present evidence from Latitude that they have been impacted by the data breach or sign a statutory declaration to state that their personal information was compromised.
Once confirmed, a new license number and temporary license will be issued on the spot and a new card will be dispatched in around 21 days.
“We are also continuing to work with Latitude, the Australian Government, and other jurisdictions to understand the full impact of the breach on Tasmanians,” Minister Ferguson said.
“We will be discussing reimbursement from Latitude of the waived card replacement fees for affected license holders so Tasmanian taxpayers do not bear the burden of the data breach.”
