Small businesses and thousands of Optus customers across Tasmania are growing increasingly frustrated as they enter the 8th hour of a major outage with no service.
Many businesses are unable to take card payments, calls or online orders as a result of the outage, with others also unable to work from home or attend online appointments.
For those affected, free Telstra payphones are available around Tasmania to make calls, while free WiFi hotspots are available in some areas.
Optus hasn’t determined the cause but says that those needing to contact emergency services on 000 using a mobile will be successful if another carrier is available, while Optus landlines will not.
FREE PAYPHONES ACROSS HOBART
| Suburb | Address |
| Sandy Bay | 75 King Street, Sandy Bay |
| Sandy Bay | 200 Sandy Bay Road Os Magnet Court, Sandy Bay |
| Sandy Bay | 108 Queen Street Cnr Regent Street, Sandy Bay |
| Sandy Bay | 26 Fitzroy Place Bishopscourt, Sandy Bay |
| Sandy Bay | 88 Regent Street Cnr Lord Street, Sandy Bay |
| Hobart | 142 Davey Street Os St Annes Home |
| South Hobart | 2 Gore Street Cnr Macquarie Street, South Hobart |
| Battery Point | 1 Waterloo Crescent |
| Hobart | 91 Macquarie Street |
| Dynnyrne | 1 Kendrick Court Cnr Proctors Road, Dynnyrne |
| Hobart | 106 Murray Street |
| Hobart | 93 Bathurst Street In Bathurst Street PO |
| Hobart | 96 Harrington Street Cnr Liverpool Street |
| Hobart | 80 Bathurst Street Cnr Elizabeth Street |
| Hobart | 160 Elizabeth Street |
| Hobart | 79 Elizabeth Street Hobart Mall |
| Hobart | 168 Collins Street |
| Hobart | 181 Bathurst Street |
| Hobart | 132 Collins Street In Collins Court |
| Hobart | 38 Wellington Court In Wellington Centre |
| North Hobart | 370 Elizabeth Street Cnr Pitt Street |
| North Hobart | 374 Murray Street Nr Burnett Street |
| North Hobart | 412 Elizabeth Street Os Post Office |
| North Hobart | 346 Argyle Street Cnr Yardley Street |
| Hobart | 64 Warwick Street |
| Hobart | 12 Warwick Street Cnr Campbell Street |
| North Hobart | 12 Lewis Street |
| Hobart | 91 Macquarie Street |
| New Town | 10 New Town Road Cnr Augusta Road |
| West Hobart | 64 Hill Street Crn Warwick Street |
| New Town | 150 New Town Road Nr Roope Street |
| New Town | 61 Clare Street Nr Oval |
| New Town | 10 New Town Road Cnr Augusta Road |
| Lenah Valley | 49 Augusta Road Nr Calvary Hospital |
| North Hobart | 12 Lewis Street |
| New Town | 65 Bellevue Parade |
| New Town | 34 Forster Street Nr Valentine Street |
| New Town | 56 Risdon Road Nr Emmett Place |
| North Hobart | 346 Argyle Street Cnr Yardley Street |
| Mt Stuart | 65 Elphinstone Road Nr Toorak Avenue |
| Moonah | 62 Main Road Os Post Office |
| Moonah | 105 Main Road Nr Hopkins Street |
| Lutana | 2 Wattle Avenue Nr Ashbolt Crescent |
| Moonah | 142 Main Road Nr Crn Amy Street |
| New Town | 33 Tower Road |
| Lutana | 2 Lennox Avenue Nr Risdon Road |
| New Town | 56 Risdon Road Nr Emmett Place |
| New Town | 65 Bellevue Parade |
| Derwent Park | 257 Main Road |
| Montrose | 517 Main Road Cnr Morriss Avenue |
| Bridgewater | 49 Eddington Street |
| Bridgewater | 20 Green Point Road Police Station |
| Bridgewater | 11 Cove Hill Road Cove Hill Fair |
| Granton | 3 Lyell Highway Outside |
| Gagebrook | 2 Laurence Place Cnr of Tottenham |
| Herdsmans Cove | 61 Lamprill Circle Cnr Calvert Crescent |
| Gagebrook | 4 Tottenham Road Os Primary School |
| Brighton | 163 Brighton Road Cnr Racecourse Road |
| Claremont | 2 Bradfield Street Nr Cammeray |
| Claremont | 40 Wyndham Road Cnr Abbotsfield Road |
| Montagu Bay | 53 Montagu Bay Road Cnr Riawena Road |
| Rosny Park | 26 Bligh Street Eastlands Shopping |
| Rosny Park | 16 Bligh Street Bus Stop at Mall |
| Rosny Park | 17 Bligh Street Bus Stop at Mall |
| Rose Bay | 41 East Derwent Highway Cnr Ronnie Street |
| Hobart | 1 Victoria Dock Nr Mures Rest |
| Hobart | 2 Franklin Whf Constitution Dock |
| Hobart | 19 Bathurst Street |
| Hobart | 48 Liverpool Street Outside Emergency |
| Warrane | 40 Bass Street |
| Kingston | 29 Channel Highway Channel Court S/C |
| Kingston | 26 Hawthorn Drive Os Shop |
| Blackmans Bay | 13 Ocean Esplanade Opp Pearsall Avenue |
| Taroona | 165 Channel Highway Nr Coolamon Road |
| Howden | 449 Howden Road Opp 450 |
| Margate | 1701 Channel Highway Os Telstra Exchange |
| Fern Tree | 6 Stephenson Place |
| Opossum Bay | 2 Pier Road Os Bay Store |
| Sandy Bay | 3 Beach Road |
| Sandy Bay | 2 Churchill Avenue University of Tasmania |
| Glenorchy | 368 Main Road O/S Optometrist |
| Glenorchy | 356 Main Road Glenorchy Plaza |
| Glenorchy | 3 Tolosa Street Bus Mall |
| Glenorchy | 387 Main Road O/S Northgate Shopping Centre |
| Glenorchy | 395 Main Road Northgate Main Entrance |
| Glenorchy | 320 Main Street Os RSL Club |
| Glenorchy | 22 Grove Road |
| Glenorchy | 19 Clydesdale Avenue |
| Bridgewater | 49 Eddington Street |
Optus outage: Thousands of Tasmanians left without phone service
A massive nationwide Optus outage has left tens of thousands of Tasmanians without phone or internet service this morning.
It is understood that the outage began around 4am and is affecting not only Optus but also other carriers using the network, including Coles Mobile, Amaysim, Aussie Broadband and several more right across the country.
Optus customers across Tasmania have been left with an ‘SOS Only’ alert on their phone, leaving them unable access the internet or send texts and make calls.
Optus is Australia’s second-largest telecommunications provider behind Telstra and has 10.2 million customers.
An Optus spokesperson said the telco is “working to identify the cause” and apologises for any inconvenience.
“We encourage any customers who need to contact emergency services to use a mobile line to call 000. Optus can confirm that triple zero (000) calls will not work from an Optus landline (fixed line telephone). Mobile calls to 000 will work if another carrier is available,” they said.
RACT is one of many organisations that are “currently unable to take calls on 13 11 11 as a result of the national Optus service outage” and ask those in need of roadside assistance to instead call 13 27 22.
Many businesses are also unable to allow customers to make EFTPOS payments.
Optus says it is working to identify the cause, but at this stage federal authorities do not believe it is the result of a cyber attack.
