Tasmanian not-for-profit health fund St. Lukes has taken out a national award after scoring one of the highest customer satisfaction ratings of any company in the country.
St, Lukes Health won the ‘Private Health Insurer of the Year’ title at Thursday night’s Roy Morgan Customer Satisfaction Awards thanks to having an average customer satisfaction of 93.6%.
The awards are determined from a survey of more than 60,000 people across Australia, which asks participants how satisfied they feel about their interactions with various companies.
St Lukes Health CEO Paul Lupo says his organisation was thrilled with he results.
“Being recognised nationally in this way really validates our dedicated local team’s commitment to delivering the highest level of service and value to our members, both in Tasmania and across the nation,” he said.
“We have a vision to make Tasmania the healthiest island on the planet, and we have been working hard to advocate for improvements to our state’s health system as well as looking at innovative ways we can empower our members to take control of their own health and wellbeing.”
St Lukes also won the ‘Private Health Insurer of the Year (Not-for-Profit or Restricted)’ award category.
They were the only Tasmanian organisation to claim victory at the awards, crowned alongside companies like Commonwealth Bank, Virgin Australia and Bunnings.
ALL THE WINNERS:
Automotive
Škoda: Car Manufacturer of the Year
Kia: Major Car Manufacturer of the Year
Banking and Insurance
P&N Bank: Bank of the Year
Up: Neobank of the Year
RAA: General Insurer of the Year
RAC: Major General Insurer of the Year
Commonwealth Bank: Major Bank of the Year
St Lukes: Private Health Insurer of the Year
St Lukes: Private Health Insurer of the Year – Not for Profit or Restricted
Australian Unity: Private Health Insurer of the Year – Retail
Real Insurance: Risk & Life Insurer of the Year
Quick Service Restaurants
Grill’d: Quick Service Restaurant of the Year
Subway: Major Quick Service Restaurant of the Year
Retail
Supercheap Auto: Auto Store of the Year
Chemist Warehouse: Chemist / Pharmacy of the Year
Suzanne Grae: Clothing Store of the Year
Muffin Break: Coffee Shop of the Year
Myer: Department Store of the Year
Big W: Discount Department Store of the Year
The Reject Shop: Discount Variety Store of the Year
JB Hi-Fi: Furniture / Electrical Store of the Year
Bunnings Warehouse: Hardware Store of the Year
Dan Murphy’s: Liquor Store of the Year
Skechers: Shoe Store of the Year
Rebel: Sports Store of the Year
Amazon: Online Retailer of the Year
Superannuation
UniSuper: Industry Superannuation Fund of the Year
Australian Ethical: Retail Superannuation Fund of the Year
UniSuper: Superannuation Fund of the Year
Supermarket
Aldi: Supermarket of the Year
Telecommunications
Apple iPhone: Handset Provider of the Year
Aussie Broadband: Internet Service Provider of the Year
Aussie Broadband: Mobile Phone Service Provider of the Year
Tourism and Travel
Virgin Australia: Domestic Airline of the Year
Qantas (Domestic): Domestic Business Travel Airline of the Year
Singapore Airlines: International Airline of the Year
Utilities
Red Energy: Electricity Provider of the Year
Kleenheat Gas: Gas Provider of the Year
